Refund Policy

Refund & Privacy Policy

At SuperShell Games, we take privacy seriously and are committed to protecting your personal data. Please read our refund and privacy policies to understand your rights and how we handle your data.

Refund Policy

At SuperShell Games, we take pride in providing high-quality Unity game source code for developers and enthusiasts. Due to the nature of our digital products, we do not offer refunds once the source code has been downloaded. This is because the source code can be easily copied and misused after purchase.

By purchasing the source code, you agree to the following:

• No Refunds: Due to the digital nature of our products, all sales are final. We encourage you to review the product details carefully before making a purchase.
• Non-Resellable: The source code is provided for personal and developmental use only. It is strictly prohibited to resell, distribute, or share the source code with others in any form. Any violation of this restriction will result in legal action.
• License: Your purchase grants you a non-exclusive, non-transferable license to use and modify the source code for your personal or commercial game projects, but you may not resell or redistribute the source code in any form.

Game Development Training Course Refund Policy

For our Game Development Training Courses, the following refund policy applies:

• Before Course Start: Full refund available if requested at least 7 days before the course start date
• First 3 Days: 50% refund available within the first 3 days of course commencement if no more than 25% of course content has been accessed
• After 3 Days: No refunds after 3 days from course start date or if more than 25% of course materials have been accessed
• Course Completion: No refunds after course completion or certificate issuance

Payment Processing Terms

We use secure payment gateways including Razorpay and other reputable payment processors to handle all transactions. By making a purchase, you agree to the following:

Payment Security

All payments are processed through PCI-DSS compliant payment gateways. We do not store your complete payment card details on our servers. Your payment information is encrypted and handled securely by our payment partners.

Failed Payments

In case of failed payments, we may contact you using the provided email or phone number to resolve the issue and complete your purchase.

Payment Disputes

For any payment disputes or unauthorized transactions, please contact us immediately at support@supershellgames.com. We will work with our payment partners to resolve the issue promptly.

Privacy Policy

SuperShell Games collects information such as your name, email address, phone number, and IP address to provide services, process transactions, and enhance your experience. We do not share your personal data with third parties unless required by law.

Information We Collect

We collect data that you provide voluntarily, such as contact details, and automatically collect certain information from your device such as log information, device type, and location data for compliance with legal regulations.

Payment Data Collection

For payment processing, we collect and store:

• Email address for transaction confirmations and support
• Phone number for payment verification and issue resolution
• Transaction IDs and payment status
• Purchase history and course enrollment details

How We Use Your Data

Your data is used to process transactions, improve the user experience, and for customer support. We will never sell or misuse your personal information.

Contact Information

For refund requests, payment issues, or privacy concerns, please contact us at:

Email: support@supershellgames.com

We typically respond to all inquiries within 24-48 hours during business days.